Working in housing - Camden Careers
How we work
We have built a strong culture across the organisation and our housing service. One that is supportive and transparent, and that values learning.
In particular you’ll be joining at a time where the council at all levels is focused on ways of making the job of work in the service easier. From looking at better systems and processes through to the professionalisation of the service or sector.
We know this is a challenging time, and we’re committed to making sure that our teams have the right information and support to make the best decisions with our tenants and leaseholders.
Across the council we’re making the shift towards more proactive and preventative support or services. This will mean moving towards a more neighbourhood approach, where we have more visibility and presence in our communities; and where we’re working across services and organisations to connect people with the support, at the right time.
We believe in the power of relational working. This means putting our residents at the heart of everything we do; building trusted relationships with them and working together to resolve issues they might be facing.
Who we are
Our housing service sits within the council’s wider ‘Supporting Communities’ directorate. We are made up of various frontline and non-frontline roles, some based in our neighbourhoods and some based in our offices.
Watch our video about housing services in Camden.
What we can offer
We’re committed to helping you learn and grow here at Camden. Supporting you to develop the skills and expertise that you need to do your job well and develop your career.
Joining our Housing and Repairs service will provide with the opportunity to:
- professionalise your housing expertise and knowledge through support and training
- develop your knowledge and expertise of relational practice through our new practice model for housing developed with the Tavistock Clinic
- obtain additional housing qualifications where relevant
- work in cross discipline teams with others across the service and the wider council
- have a direct impact on the lives of our tenants, residents and communities
We’re also committed to supporting the wellbeing of those working across our housing services. Our support includes:
- support for housing & repairs teams from managers, who can refer staff to clinicians at the Tavistock Clinic for counselling if needed
- Camden’s comprehensive Employee Assistance Programme that also offers counselling
- a regular housing & repairs work “health check” to measure the wellbeing of the workforce
- listening boxes and surveys to gather feedback from staff
- wellbeing passport for carers, disabled staff (with both visible and non-visible disabilities), staff with long-term health conditions, and staff experiencing mental ill health
The roles
We have just completed a period of reviewing our roles, teams and structures to make sure that we are best set-up for success in the future. We’ve taken time to understand the skills and expertise that we think we need to deliver high quality services and best respond to changing regulation.
Housing and repairs job roles will be advertised on our jobs portal.
Our PACT
We are looking for people who are:
Proactive: You take action to address problems and support people, as early as possible.
Passionate about housing equality: You believe everyone has the right to a home that is decent, safe and warm, and to feel part of Camden’s community.
Accessible: You believe in working to make services approachable, transparent and easy – going the extra mile to meet the diverse needs of residents.
Caring approach: You listen, understand and have others’ concerns in mind. You are happiest when residents are.
Together: Collaborating and connecting are at the heart of what you do, ensuring no one gets left behind.
Here at Camden, we are committed to ensuring everyone has a place they can call home, the services you and your team deliver to our residents will recognise that as a landlord we are more than just bricks and mortar.