Tenant Satisfaction Measures (TSMs) survey 2024 to 2025

The Regulator of Social Housing has introduced Tenant Satisfaction Measures (TSMs). They track how well social landlords are doing to provide quality homes and services. 

As a social landlord, we must ask our tenants about how well we:

• complete repairs
• keep homes safe
• communicate with tenants

Why it’s important 

The results of the survey will:

• give visibility of our performance to our tenants 
• help us understand where we can improve 

How we conducted the survey

We partnered with Housemark, Service Insights and Teamsearch to conduct the survey. We selected a random sample of tenants to take part. Trained interviewers conducted brief doorstep conversations from November 2024 to January 2025 and we completed telephone interviews with a smaller number of tenants during the same period.

We will share the survey findings in July 2025.

Last year’s results

If you’d like to see the results from last year, you can view Tenant Satisfaction Measures (TSMs) 2023 to 2024.