Report a problem with a food premises

We will investigate complaints about food premises in Camden as part of our role to protect public health.

If the food premises is not in Camden, please contact the relevant local council.

We cannot help you to claim compensation or a refund. You must contact the retailer directly or seek legal advice if you wish to pursue a claim.

Complaints we will investigate

We will investigate:

sightings of pests
food poisoning cases, if you have visited a GP and submitted a stool sample for analysis
absence of a hot or cold water supply
contaminated foods or foods that contain a harmful foreign object, such as a glass fragment, piece of metal or insects
food allergy offences, such as unavailable or inaccurate information
food fraud
food for sale after its ‘use by date’

Complaints we will not investigate

Details of the following complaints will be noted on file, but we will not generally investigate:

anonymous complaints
poor customer service or food quality, such as over ripened fruit or if a meal is served cold
food complaints without evidence of food, packaging (if applicable) and proof of purchase
food for sale after its ‘best before’ date

If you have already contacted the business regarding your complaint and they have taken action to resolve the issue, we will not investigate this. If you are unhappy with their response, please submit a report.