Report a suspected gas leak
If you can smell gas, call us on 0808 175 8880.
A gas leak is an emergency and you must:
- turn off the gas supply
- open windows
- not use any electrical switches
- not smoke
Repairs in your home
All repairs inside your home are your responsibility except for problems with communal ventilation and heating or the structure of the building. In these instances, you should report a repair.
We have created videos for some common household repairs. They are available in British Sign Language (BSL) and with optional French, Spanish, Somali, Bengali, or Italian subtitles.
- Bleed a radiator
- Change a bathroom lightbulb
- Change a shower hose and head
- Repair a dripping tap
- Replace a toilet seat
- Unblock a sink
- Cover a water stain
- Fill a hole in a wall
- Prevent condensation, damp and mould
Communal repairs
Before you report a communal repair issue, check if someone has already reported it. If no one has, you should report a repair.