The Customer Experience Oversight Panel meets to discuss complaints and feedback about housing management and repairs and hold us to account. The panel:
- invites managers and contractors to explain what steps they are taking to prevent recurring complaints
- make constructive suggestions about how to improve things so that residents don’t need to complain in the future
Panel members
The panel has 6 members who are tenants and leaseholders. Each member can serve on the panel for up to 3 years.
How to join
We recruit to the panel as seats become available. Sign up to get updates about vacancies on this panel and other similar opportunities through GovDelivery.
Panel meetings
The panel meets in person 6 times a year to review complaints received by Camden’s Housing and Repairs services.
Meeting notes and panel news are available on the Commonplace website.
Contact
If you have any questions about the panel, please email [email protected] or 07830 325 714 for SMS or WhatsApp.