Claim a heating rebate or compensation
Claim a heating rebate or compensation
You must claim a heating rebate or compensation within 6 months of your heating and hot water issue. You can only claim for a complete loss of either heating or hot water.
Check if you can claim
Claim a heating rebate
You can claim a heating rebate if all the following apply:
- you're a Camden tenant or leaseholder
- we provide your heating and hot water
- you've had no heating or no hot water for at least 3 days in a row
Claim additional compensation
You can claim additional compensation if all the following apply:
- you're a Camden tenant or leaseholder
- we provide your heating or hot water, or we’re responsible for maintaining your heating system
- you've had no heating or hot water for more than 5 days in a row
How to claim
Complete the heating rebate or compensation form.
Claim a heating rebate or compensation
What happens next
We aim to process your request within 20 working days.
Compensation rates
If your home has a landlord controlled heating or hot water system such as a district heating system, you’ll be eligible for the following compensation including for the first 5 days:
- £3.50 per day that both your heating and hot water were not working
- £2.50 per day that just your heating was not working
- £1 per day that just your hot water was not working
If your home has an individual heating system such as a gas boiler that we’re responsible for, you’ll be eligible for the following compensation including for the first 5 days:
- £3.80 per day that both your heating and hot water were not working
- £2.50 per day that just your heating was not working
- £1 per day that just your hot water was not working
How heating rebates and compensation are paid
If you’re a tenant, we’ll pay your rebate or compensation as a credit on your rent account.
If you’re a leaseholder, we’ll credit your service charges account.