Building Safety Resident Engagement Strategy

Our 2024-2026 Building Safety Resident Engagement Strategy for residents in our high rise homes has been developed using the voices of residents.

What we learned helped us to tailor a resident engagement strategy to their needs.

Read our strategy

You can read our strategy in full or a summarised version:

What the strategy covers

The Building Safety Resident Engagement Strategy for high-rise residents covers important information such as:

what building safety information we’ll share with residents
how and when we’ll collect and use resident opinions on building safety
how we’ll engage with high rise residents on building safety and when
building safety decisions residents will be asked about
resident responsibilities - How to stay safe at home
building safety complaints process for high rise residents

The strategy also includes information that residents said they were keen for us to include during our consultation on the draft strategy. This includes:

information for vulnerable residents
information on voluntary and community groups
information on Tenant’s and Resident’s Associations (TRAs)

Aims of the strategy

The key aims of the strategy are to:

make sure high-rise residents understand how they can be involved in building safety decisions
communicate with high-rise residents in their preferred ways to help keep them safe at home
share how we’re using formal engagement, (e.g., meetings and resident panels) and informal (e.g., day to day conversations) engagement activity to gather feedback to improve services
be clear on our responsibilities and share information on fire safety measures and the activity we carry out to keep high-rise residents safe
make sure high-rise residents are aware of their responsibilities and encourage them to play an active and effective role in keeping their building safe

These aims support the commitments we made to residents in our Fire and Building Safety Charter about making your council homes safer.